Account and Data Deletion

• This page explains how you can delete your BadePlus account and data, what is deleted and what is kept. The same account is used in the web panel and in the BadePlus iPhone and Android apps; deletion applies to all of them.
• You can delete your account yourself; you do not need to write to us or wait for approval.
• Your account is deleted automatically and permanently 7 days after your deletion request. You can cancel the request during this period.
• Records we must keep by law (such as payment and invoice records and consent records) are kept for their legal periods after the deletion.

In this page "BadePlus" and "we" mean the company that operates the BadePlus service, a limited liability company organized in the State of New Mexico, USA; its identity and contact details are at the top of the page.

• On the web: Sign in, open Settings › My data (Ayarlar › Verilerim), type the confirmation phrase in the "Delete my account" section and confirm the request.
• In the mobile app: open Settings › My data from the Account tab; the steps are the same.

When you send your request, we send you an email; the date and time your account will be deleted are shown on the screen and in the email. We send one more reminder email before the last day, and we let you know when the deletion is complete.

If you cannot sign in to your account, you can send your deletion request from your registered email address to the address below, or through the contact form on our website by choosing the "KVKK başvurusu" (data protection request) topic; after verifying your identity, we carry out your request under the same rules.

• Email: kvkk@badeplus.com

Until the deletion date you can withdraw your request with the "Cancel the deletion request" button on the Settings › My data page; your account and data stay as they are.

Once the deletion has started or your account has been deleted, it cannot be undone. You can sign up again with the same email address, but the deleted data does not come back.

When your account is deleted, the following is deleted permanently:

• Your account: your name, email address, password, profile photo, two-step verification setting, language and notification preferences (including quiet hours and your announcements choice), your sessions, and your sign-up purpose, request note and the phone number you gave in your request (together with the status of the request and our team's notes about it).
• Notifications: the notifications you received in the panel and the delivery records of the announcements and promotional notifications sent to you.
• Workspaces you own and everything in them: BadePlus's copies of the business profiles you connected (business information, customer reviews and replies, performance metrics), posts and weekly plans, reply rules, rank tracking measurements, automation settings, team invitations and business websites.
• Files: the photos you uploaded, your report logo and the images prepared for you.
• Your memberships: your memberships in other workspaces are deleted; those workspaces and their data stay, because they belong to their owners.
• Google authorization: the key of the authorization that the Google accounts you connected gave to BadePlus is deleted from our database and the authorization is also revoked at Google. If the same Google account is also connected in another workspace that is not deleted, the authorization at Google is not revoked so that the other workspace keeps working; you can remove it yourself on the permissions page of your Google account.
• Mobile app details: your device's notification token and device details (the token is already deleted automatically when you sign out of the app and for a device not seen for 90 days).
• Payment account: if you have an auto-renewing Stripe subscription, it is cancelled before the deletion; your customer record and saved cards at Stripe are deleted. If the subscription cannot be cancelled, your account is not deleted; the deletion completes automatically after our team resolves the problem.
• Map usage service: if you have an ongoing map usage service from BadePlus, the service ends and its monthly automatic payment is stopped; the fee for a period that has started is not refunded. The service and payment records are kept as shown in the table below.

Your business profile on Google, the reviews on it and the posts and replies published on Google belong to Google; deleting your BadePlus account does not delete them from Google.

When your account is deleted, the workspaces you own are deleted too, and the people you added to them as members lose access. The deletion screen shows these people by name; we recommend telling your team before you delete. If you want the workspace to continue after you, write to us before you request the deletion.

The following records, which we must keep by law or to protect our rights, are kept for their legal periods after the deletion; their link to your account and workspace is removed:

The invoice and payment records at Stripe are kept at Stripe for the periods set by the applicable law. Copies in our backups are deleted within 30 days at the latest as the backups are renewed. Detailed retention periods are in the Privacy Policy.

This page complements the Privacy Policy. To ask for only some of your data to be deleted without deleting your account, to get a copy of your data or to use your other rights, use the channels described in How to use your rights. You can also download a copy of your data from the Settings › My data page before you delete your account.