Refund and Cancellation Policy

• The 3-day free trial at sign-up needs no card and ends without any charge.
• A one-time payment (through Stripe or, by written agreement with us, by bank transfer) covers the duration you choose and ends by itself; it never renews and there is nothing to cancel.
• An auto-renewing subscription (through Stripe) can be cancelled at any time; the cancellation takes effect at the end of the current period.
• Amounts charged are not refunded, except in the cases listed under When we give refunds. This is the same whether you pay in Turkish lira or in US dollars.
• A one-time service, such as setting up a business profile on Google Maps, is refunded in full if you cancel before we start the work; once the work has started, or if you pay after the work is done, it is not refunded (see One-time services).
• The map usage service can be ended at the end of the paid period; the fee for a period that has started is not refunded (see Map usage service).
• If you see a charge you do not recognize or think is wrong, please contact us before disputing it with your bank; we correct erroneous charges quickly.

In this policy "BadePlus", "we" and "us" mean the company that operates BadePlus, a limited liability company organized in the State of New Mexico, USA, which is the seller of every paid plan, whether you pay through Stripe or by a payment agreed with us outside the payment page (for example, by bank transfer). Its details are shown in the company details box at the top of this page.

Your plan, its end or renewal date, your payment history and the cancel button are on the subscription page: Settings → Subscription (Ayarlar → Abonelik) in the panel.

When you sign up and your workspace is created, a 3-day free trial starts once; it is given once per workspace. No card is required and nothing is charged, so there is nothing to cancel when the trial ends. During the trial, the first analysis of your business profile is done in full and about a quarter of the improvements it finds are applied; posts, real photos and review replies are published up to the Free plan's limits. The remaining improvements and further posts and replies are held; if you buy a plan within 30 days of their preparation, they are applied and published or sent to you for approval, according to your automatic publishing permission and automation settings. Rank tracking and the other limits are the same as on the Free plan.

No trial is given when you buy, upgrade or downgrade a plan: the rights of the plan you buy open as soon as the payment is received.

If the trial ends and you have not bought a plan, your account moves to restricted use until you buy one: your panel and existing data stay visible, but new production (AI replies, posts, bulk updates, rank scans) and automations stop. Your data is not deleted.

A one-time payment can be made through Stripe for the number of businesses you choose and for 1, 2, 3 or 6 months or for 1 year. You pay the full price on the payment day, the plan starts immediately and it is valid for the chosen duration.

• It does not renew automatically, nothing further is charged to your card and your card is not saved for later payments.
• As there is no future payment, there is nothing to cancel: the plan ends by itself on its end date.
• The end date is shown on the subscription page, and we remind you by email 3 days before it.
• To continue, buy the plan again. If you buy the same plan before the end date, the new duration is added to the current end date, so no paid time is lost. You extend through Stripe, in the currency in which the current period was paid.
• When the paid period ends, the paid plan closes and your account moves to restricted use until your next purchase; your data is not deleted.

If a one-time payment is not completed or your bank does not approve it, nothing is charged: the plan does not start, the period is not extended or the plan is not upgraded, and your account stays as it was. The payment is not retried later; you can start it again from the subscription page.

Agreed payments outside the payment page. By written agreement with us (for example, by email), a one-time payment can also be made outside the payment page, by bank transfer (havale or EFT) or another agreed method. The plan, the number of businesses, the duration, the price, the currency and the account to pay into are given to you in writing before you pay; the price is the amount we tell you and you pay. Your plan starts, or the period is extended, once the payment reaches us and we record it. The same one-time payment rules apply: it does not renew, nothing is charged automatically and there is nothing to cancel. Details are in our Terms of Service.

Payments made through PayTR until 18 October 2026. Until 18 October 2026, payments could also be made on the payment page through PayTR (in Turkish lira only, as one-time payments). Periods paid through PayTR before that date continue with the same rights until their end date and do not renew automatically; the version of the terms accepted at the time of purchase applies to those purchases. Extensions of these periods, upgrades and added businesses are made through Stripe, in the currency in which the period was paid.

An auto-renewing subscription is available only through Stripe and only for a new purchase while no paid period is running. There is no trial: the first period (monthly or yearly) is charged on the payment day and the plan starts immediately. The subscription renews for the same period and the same number of businesses, in the currency in which it started, at the end of each period until you cancel it, and the renewal price is charged to your card saved at Stripe. The date and amount of the next payment are shown on the subscription page.

If a renewal payment cannot be collected, Stripe retries it and we inform you by email; your plan stays open in the meantime. If you update your card on the subscription page, the unpaid amount is tried again immediately with the new card. If your bank asks for additional verification (3D Secure), you approve the payment with the "Complete payment" (Ödemeyi tamamla) link on the subscription page. If the payment still cannot be collected after the retries, the subscription ends and your account moves to restricted use; your data is not deleted. If the first period cannot be charged on Stripe's payment page, the subscription does not start.

If your card is lost or stolen, or your authority over it ends, enter a new card on the subscription page or cancel the subscription, and let us know.

You can cancel an auto-renewing subscription at any time with the "Cancel subscription" (Aboneliği iptal et) button on the subscription page. You do not need to contact us.

• The cancellation takes effect at the end of the current period. You can use the Service until then and no new charge is made.
• You can undo the cancellation on the subscription page before the period ends.
• To avoid the next renewal charge, cancel before the renewal date.
• A cancellation made in a period whose payment could not be collected takes effect immediately.
• Deleting your account also ends the subscription; it then does not renew again.

When you cancel, the period already paid is not refunded; you keep your plan until the end of that period. The card saved for the subscription may stay in your customer record at Stripe after the subscription ends, but nothing is charged to it unless you start a new subscription. You can ask for it to be deleted by opening a support request, and it is deleted when your account is deleted.

While a period paid by one-time payment is running, you change plan with a new one-time payment started on the subscription page, through Stripe, in the currency in which the current period was paid.

• An upgrade takes effect immediately: you pay the price difference for the remaining days of the current period, the amount is shown before you confirm, and the end date does not change. A difference below 1 TL, or below US$0.50 for a period paid in US dollars, is not charged; if the difference is not paid, the plan does not change.
• A lower plan is bought when the current period ends; the amount paid for the higher plan is not refunded.

With an auto-renewing subscription, you can upgrade or downgrade on the subscription page. The change is made in the currency of the subscription; if the new plan has no price in that currency, the change cannot be made.

• An upgrade takes effect immediately: the difference for the rest of the current period is calculated pro rata by Stripe, shown before you confirm and charged to your saved card. If the difference cannot be collected, the plan does not change.
• A downgrade, or a switch between monthly and yearly billing, applies at the end of the current period.
• If a payment is outstanding or a cancellation is scheduled, complete the payment or undo the cancellation before changing plan.

After a downgrade, locations, users and features beyond the new plan's limits may become unavailable; your data is not deleted.

Adding businesses. While your plan is valid, you can increase the number of businesses on the subscription page. The addition takes effect immediately, the new businesses are available as soon as the payment is received, and the end or renewal date does not change.

• For a period paid by one-time payment, you pay, with a new one-time payment, the difference between the price for the new number of businesses and the current price for the remaining days of the current period. The same currency and minimum amount rules as for an upgrade apply.
• For an auto-renewing subscription, the difference for the rest of the current period is calculated pro rata by Stripe and charged to your saved card; later periods renew with the new number.
• The amount is shown before you confirm. If the difference is not paid or cannot be collected, the number of businesses does not change.

Reducing the number of businesses. A reduction applies, like a downgrade, at the end of the current period or subscription period. It is not accepted while you manage more businesses in your workspace than the new number; take the extra businesses out of management first. The amount already paid is not refunded.

While a one-time period is running you cannot start an auto-renewing subscription, and while a subscription is running you cannot make a one-time purchase. To switch the payment type, buy again after the current period or subscription ends.

The free trial lets you try the Service without paying. For this reason, amounts charged are not refunded except in the cases below, whether you paid in Turkish lira or in US dollars: a one-time period can be used until its end date, and a cancelled subscription until the end of its period. When you move to a lower plan or reduce the number of businesses, the amount already paid is not refunded either.

We refund:

• Duplicate or erroneous charges: the amount charged by mistake.
• A material breach by us: if we materially breach the contract and do not remedy the breach, the amount concerned or the unused part of the period, pro rata.
• Termination by us without just cause: the unused part of the period, pro rata. This includes ending the contract without giving a reason, which we may do only with 30 days' notice.
• Loss of your plan's core function: if a change to the Service materially removes the core function of your plan, you may end the contract before the change takes effect and receive a pro rata refund of the unused period.
• Force majeure: if force majeure lasts longer than 30 days and the contract is terminated, the unused part of the period, pro rata.

One-time services, such as setting up a business profile on Google Maps, have their own rule: the full amount of the order is refunded if you cancel before the work starts (see One-time services).

Paid plans are sold for commercial and professional use, and when you buy you declare that you buy for that purpose. For this reason the right of withdrawal under Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation does not apply as a rule.

Where you are a consumer, the right of withdrawal cannot be used either: the Service is performed electronically and immediately, and with your approval its performance starts at the beginning of the period you buy (Article 15(1)(ğ) and (h) of the Distance Contracts Regulation). You are told this and accept it before paying; this approval is taken on our payment page, before you move to Stripe's payment page. For a payment agreed with us outside the payment page, you accept it by making the payment on the terms we gave you in writing.

For one-time services, you can cancel and get a full refund before the work starts; once the work has started with your approval, or if the work was performed at your request before you pay, the right of withdrawal cannot be used (see One-time services).

This does not affect your statutory rights as a consumer or the protection of the mandatory rules of the law of the country where you habitually reside (Article 26 of the Turkish Code on Private International and Procedural Law No. 5718).

To request a refund, open a support request in the panel or write to us by email. It helps if you include the email address of your account, the workspace, the date and amount of the charge and, for a payment agreed with us, the payment method. Requests about payments made through Stripe and by agreement go through the same channels.

• Support email: destek@badeplus.com

For card payments, we make refunds through Stripe to the card used for the payment and in the currency in which the payment was made. For a payment agreed with us outside the payment page, we make the refund in the currency of the payment and on the amount received, to the bank account you tell us. The time it takes for a refund to appear on your account, and, if your card is in a different currency from the payment, the converted amount, depend on your bank.

• Seller: Velden LLC

If you see a charge you do not recognize or think is wrong, please contact us before disputing it with your bank; we correct erroneous charges quickly. Charges made through Stripe may appear on your card statement under the name BadePlus or the name of our company.

Contacting us first does not take away your right to dispute a charge with your bank.

We announce price changes, including changes to the discount rates by number of businesses and to the yearly discount rate, by email or panel notification at least 30 days before they take effect. For one-time payments the new price applies to purchases, extensions, added businesses and upgrades made after the effective date; for auto-renewing subscriptions it applies from the first renewal after the effective date at the earliest. If you do not accept a new price, you can cancel your subscription before the effective date. The price of a period you have already paid for is not increased during that period.

Plans bought before the move to prices by number of businesses, without choosing a number of businesses, continue with the price, rights and limits with which they were bought until the paid period or the current subscription period ends; auto-renewing subscriptions among them renew with the same price and rights unless the application of prices by number of businesses to them is announced at least 30 days in advance. If you extend such a plan, add businesses or change plan, you choose the number of businesses and the price and rights shown on the payment page apply.

If we stop selling a plan to new buyers, a paid period of that plan stays valid with the same features and limits until its end date, and an auto-renewing subscription to it renews with the same price and terms unless a change is announced at least 30 days in advance.

One-time services, such as setting up or optimizing a business profile on Google Maps or reputation management (filing removal requests with Google for reviews that appear to break Google's rules), are bought on our website's order page, with or without a BadePlus account. They are not plans: the trial, renewal, cancellation and plan refund rules above do not apply to them. These rules apply instead:

• Payment: a one-time card payment through Stripe, in the currency shown on the order page (Turkish lira or US dollars), charged in a single payment; your card is not saved. VAT applies only to payments in Turkish lira, and no tax is added to payments in US dollars; we do not convert between currencies. If the payment is not completed within 24 hours, the order is cancelled and nothing is charged.
• Custom price (reference code): a personal price is given to you separately, with its currency, and is shown only on the order page opened with the reference code we give you; you pay in that currency whatever the language of the website, and the code can be used until the expiry date given with it and for one payment.
• Paying after the work is done: for a custom-price order, we may agree that you pay after the work is done. The work is then performed at your request and with your approval before payment, so the right of withdrawal cannot be used even if you are a consumer (Article 15(1)(ğ) of the Distance Contracts Regulation) and the amount paid is not refunded; the price of the work performed remains owed even if you do not pay.
• Immediate start: before you order, you ask for the service to start immediately after payment by ticking a separate box that is not pre-ticked; for an order paid after the work is done, with that box you confirm that the work was performed at your request before payment.
• Before the work starts, full refund: if you ask to cancel before we start work on any business in your order, the full amount is refunded to the card you paid with, through Stripe and in the currency in which you paid, within 14 days of your request reaching us. This applies whether or not you are a consumer.
• After the work starts, no refund: the work has started when we take the order into processing and begin working for any business in it; this moment is recorded on the order. Because the work starts with your approval, the right of withdrawal cannot be used after that, even if you are a consumer (Article 15(1)(ğ) of the Distance Contracts Regulation). No refund is given for a cancellation requested after the work has started or for completed work, and cancellation and refunds apply to the order as a whole.
• Google's decisions: whether Google verifies, publishes or suspends a profile, whether it removes a review, how a business ranks and what rating it has are outside our control, and we do not guarantee them; a decision by Google (for example, a review that is not removed after a removal request) is not in itself a reason for a refund or, for an order paid after the work is done, for not paying.
• Exceptions: duplicate or erroneous charges, and amounts affected by a material breach by us, are refunded. If we find out before starting that the order cannot be performed, we tell you by email within three days of finding out and refund the full amount within 14 days of telling you.

To cancel or to ask for a refund, write to our support email with your order number (see How to request a refund). The full rules are in our Terms of Service.

Map usage service: a Google Business Profile (map) managed by BadePlus is used for your business during the service period; calls and requests coming from this map are forwarded to you and you see the map's statistics in your panel. The map and the profile on Google remain under BadePlus's management; the service is not a transfer of the profile and no ranking or call volume is guaranteed.

The map usage service (see Map usage service in our Terms of Service) is not a plan: the trial, renewal, cancellation and plan refund rules above and the rules for one-time services do not apply to it. These rules apply instead:

• Payment: monthly automatic payment by card through Stripe (your card is saved at Stripe for the renewals), an advance payment by card for 1, 3, 6 or 12 months in one payment (no discount; your card is not saved), or payment by bank transfer or in person, which is not accepted for a service charged in US dollars and is made only for a service charged in Turkish lira, as agreed with us in writing. The fee is charged in the currency set for the service (Turkish lira or US dollars); VAT applies only to payments in Turkish lira, and no tax is added to payments in US dollars.
• Cancelling: turn off automatic renewal on the service page (Maps I use), or do not pay for the next period, and let us know; the service ends at the latest at the end of the paid period and nothing is charged after that.
• No refund for a started period: because the service starts with your approval at the beginning of each paid period, the right of withdrawal cannot be used even if you are a consumer (Article 15(1)(ğ) of the Distance Contracts Regulation); the fee for a period that has started, and the remaining days when the service ends during a period, are not refunded.
• Suspension or closure by Google: If the map you use is suspended or closed by Google during a period, BadePlus provides you with another, equivalent map for the rest of the paid period; the service continues with that map with the same period end and the same monthly fee, and no money is refunded for the remaining days.
• Exceptions: duplicate or erroneous charges, and amounts affected by a material breach by us, are refunded in the currency in which you paid: to the card you paid with, through Stripe, or, for a payment by bank transfer or in person, to the bank account you tell us.

To cancel or to ask for a refund, write to our support email (see How to request a refund). The full rules are in our Terms of Service.